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Spices in Moroccan Market

Shipping & Returns

Shipping Policy

Thank you for shopping with Castle & Bay. We strive to process and ship your orders as quickly as possible while maintaining the quality you expect from small-batch, handcrafted goods. Below, you’ll find everything you need to know about our shipping process, costs, and timelines.  

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Shipping Methods

We ship all orders via USPS Priority Mail. This ensures your order is delivered securely and efficiently. Shipping costs are calculated based on the weight of your order and the destination.  There are no additional or hidden fees.

 

Processing Time

  • Orders are typically processed within 1-4 business days after payment is confirmed, as these are carefully crafted and made in small batches.

  • Orders are not processed or shipped on weekends or holidays.

 

Shipping Costs

  • Shipping costs are calculated at checkout based on the weight of your order and the destination.

  • We do not charge handling fees; you only pay for the actual shipping cost.

 

Shipping Timelines

Once your order is shipped, you can expect delivery within the following timeframes:

  • Domestic (U.S.): 2-3 business days after shipping.

  • International: Not shipping international currently, but keep watching!

 

Order Tracking

  • Once your order is shipped, you will receive a confirmation email with your tracking number.

  • You can use this tracking number to monitor your package’s progress on the USPS website.

 

Shipping Restrictions

  • Shipping to US only.

  • PO Boxes and APO/FPO addresses are accepted.

 

Damaged or Lost Packages

  • If your package is lost or damaged during transit, please contact us immediately at MyCastleandBay@gmail.com with your order number and details. We will work with USPS to resolve the issue and ensure you receive your order. If damaged, send a photo of the damaged item(s) and we will replace them with like items.

 

Contact Us

For all shipping inquiries or issues, contact us at MyCastleandBay@gmail.com or 503-503-8884. 

Return Policy

Due to the nature of our products, we are unable to accept returns or exchanges on opened or used food items. This policy ensures the safety, quality, and integrity of our products for all customers.

 

However, your satisfaction matters to us. If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at hello@castle-and-bay.com or text (503) 503-8884. Include your order number, name, and clear photos of the issue. We will happily provide a replacement, refund, or store credit. 

 

If you have questions about a product before ordering, please reach out - we're happy to help!

 

Castle & Bay is not responsible for delays, lost packages, or damages caused by carriers, but we will always do our best to assist you in resolving shipping issues.​

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