Shipping & Returns

Thank you for shopping with Castle & Bay! We strive to process and ship your orders as quickly as possible. Below, you’ll find all the details about our shipping process, timelines, and policies.

Shipping Methods

We ship all orders via USPS Priority Mail. This ensures your order is delivered securely and efficiently. Shipping costs are calculated based on the weight of your order and the destination.  There are no additional or hidden fees.

Processing Time

• Orders are typically processed within 1-3 business days after payment is confirmed.

• Orders are not processed or shipped on weekends or holidays.

Shipping Costs

• Shipping costs are calculated at checkout based on the weight of your order and the destination.

• We do not charge handling fees; you only pay for the actual shipping cost.

Shipping Timelines

Once your order is shipped, you can expect delivery within the following timeframes:

• Domestic (U.S.): 2-3 business days after shipping.

• International: Delivery times vary by destination and customs processing.

Order Tracking

• Once your order is shipped, you will receive a confirmation email with your tracking number.

• You can use this tracking number to monitor your package’s progress on the USPS website.

Shipping Restrictions

• Shipping to US only.

• PO Boxes and APO/FPO addresses are accepted.

Damaged or Lost Packages

• If your package is lost or damaged during transit, please contact us immediately at MyCastleandBay@gmail.com with your order number and details. We will work with USPS to resolve the issue and ensure you receive your order. If damaged, send a photo of the damaged item(s) and we will replace them with like items.

Contact Us

If you have any questions about your order or our shipping policies, please contact us at MyCastleandBay@gmail.com or 503-503-8884. We’re here to help!