Store Policy
Customer Care
At Castle & Bay, we are committed to providing exceptional service and support to ensure your complete satisfaction. Our customer care policy reflects our dedication to delivering high-quality products and addressing any concerns promptly and professionally. We strive to respond to all inquiries within 24 hours via email, chat, or phone during business hours. If you’re unsatisfied, we offer a hassle-free return or refund process within 10 days of purchase, subject to our terms and conditions. Your privacy and security are paramount, and we adhere to strict data protection standards to safeguard your personal information. We highly value your feedback, as it helps us continuously improve our offerings and customer experience. Transparency is key—we ensure clear communication regarding pricing, policies, and timelines. Our team is available to assist you and can be reached at MyCastleandBay@gmail.com. Thank you for choosing Castle & Bay; your satisfaction is our top priority!
Privacy & Safety
At Castle & Bay, your privacy and safety are our top priorities. We are committed to protecting your personal information and ensuring a secure experience. Any data you provide, such as name, email, or payment details, is collected only for necessary purposes, like processing orders or improving our services. We use industry-standard security measures to safeguard your information from unauthorized access, disclosure, or misuse. Your data will never be shared with third parties without your consent, except as required by law. Your trust is invaluable to us.
Wholesale Inquiries
At Castle & Bay, we are thrilled to explore wholesale opportunities and collaborate with like-minded businesses. As a small-batch production company, we take pride in crafting high-quality, artisanal products with care and attention to detail. While our production capacity is limited, we are committed to accommodating wholesale inquiries to the best of our ability. Please reach out to us at MyCastleandBay@gmail.com with your business details, order requirements, and timeline, and we will work closely with you to find a solution that aligns with your needs and our production capabilities. We look forward to building lasting partnerships and sharing our passion for quality with your customers!
Payment Methods
- Credit / Debit Cards
- PayPal
- Klarna Buy Now, Pay Later